Do you have questions? Here are some answers that might be useful.
Here are some answers that might be useful.
Here are some commonly asked questions.
We will continue to update this page with answers to your questions
We have always had and will continue to have flexible payment solutions for our customers. It is critical to reach out if your situation changes so that we can discuss payment options. You can contact your approved Canaccede partner regarding your debt, or email Canaccede directly at client.services@canaccede.com.
There is a lot of talk about support from the Federal Government. I don't know what is available or how to access it.
As part of our commitment to you and your family, we wanted to share the various government resources that are being made available. This information changes rapidly and we will try to keep our FAQs up to speed.
Here is the contact information to several government agencies. We found these links useful to help understand what the Federal Government is doing to support Canadians during this situation. Note that this information is as of October 6, 2020
The CERB has now ended
The CRA is continuing to accept and process retroactive applications for period 7 (August 30 to September 26, 2020).
At this time, you can only apply for period 7 through the CRA’s automated toll-free phone line at 1-800-959-2019 or 1-800-959-2041. The CRA’s My Account portal is temporarily unavailable for retroactive CERB applications.
The CRA is aiming to issue payments for retroactive applications within our service standard of 3-5 business days for direct deposit and 10-12 business days for cheques, however, in some cases it will take longer for payments to be issued.
From: Employment and Social Development Canada (https://www.canada.ca/en/services/benefits/ei/cerb-application/transition.html)
The Canada Emergency Response Benefit (CERB) ends when you’ve received 28 weeks of benefits or on October 3, 2020, whichever comes first. For those who applied through the Canada Revenue Agency, the last four-week period for the CERB was August 30, 2020 through September 26, 2020. However, you can still apply for the CERB retroactively through CRA.
Transition from CERB to Employment Insurance (EI)
The Government of Canada announced changes to the Employment Insurance (EI) program and new recovery benefits that will better support Canadians.
As of September 27, 2020, there are some temporary changes to the EI program to help you access EI benefits. These changes will be in effect for 1 year. Find out if you qualify:
New Recovery Benefits
If you were receiving CERB, you may be eligible for one of the new recovery benefits retroactive to September 27, 2020 and available until September 25, 2021.
The Canada Recovery Benefit will provide eligible workers with $500 per week (taxable, tax deducted at source) for up to 26 weeks for those who have stopped working and who are not eligible for EI, or had their employment/self-employment income reduced by at least 50% due to COVID-19. This benefit will be paid in two-week periods.
The Canada Recovery Caregiving Benefit (CRCB) will provide $500 per week (taxable, tax deducted at source) for up to 26 weeks per household for workers unable to work for at least 50% of the week because they must care for a child under the age of 12 or family member because schools, day-cares or care facilities are closed due to COVID-19, or because the child or family member is sick and/or required to quarantine or is at high risk of serious health implications because of COVID-19. This benefit will be paid in one-week periods.
The Canada Recovery Sickness Benefit (CRSB) will provide $500 per week (taxable, tax deducted at source) for up to a maximum of two weeks, for workers who are unable to work for at least 50% of the week because they contracted COVID-19, self-isolated for reasons related to COVID-19, or have underlying conditions, are undergoing treatments or have contracted other sicknesses that, in the opinion of a medical practitioner, nurse practitioner, person in authority, government or public health authority, would make them more susceptible to COVID-19. This benefit will be paid in one-week periods.
How Canaccede can work with you to get your payments back on track
Canaccede purchases non-performing and insolvent consumer receivables from financial institutions. We work with our customers to determine a suitable and often a more flexible payback schedule.
Financial Institutions will sell an account for several reasons: the account may be behind in payments, it may be part of an insolvency proceeding or the institution may decide to sell a portion of their ongoing business. In all cases, Canaccede has purchased your account from the original financial institutions and you are now a Canaccede customer.
Canaccede has purchased your account and is now the legal owner of the debt. If you pay the original creditor, your funds may be delayed in being applied against your account.
Canaccede works with a number of regional companies. If your account has been assigned to an agency, you will receive a communication and a representative from that agency will be able to assistance you.
Canaccede is committed to your privacy and adheres to all Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We pride ourselves on complete transparency and an account representative will gladly review the information we have.
For additional clarification, please email client.services@canaccede.com with the details so we can assess the situation further. Our goal is to work with you to clear this situation and your debt up as efficiently as possible.
The account representative that's been in contact with you will be happy to help or you can get in touch with the name listed on the notice you received. Either of these professionals can get you started and work with you to implement a strategy that works within your budget.
MyAccount FAQs
Why should I create register for MyAccount on the Canaccede website?
Creating an account gives you access to a summary of your account information quickly and easily and enables easy online make a payment options. Any information you provide to us is private and secure.
How do I create an Account?
You can create an account by selecting 'MyAccount" on the MyCanaccede website. Complete the form to confirm your information and we will verify your email address. Once we have validated your email information, you will have access to your account information on MyCanaccede.com.
We use your email address to verify your information and provide you with online access to view your account information. Agree to the terms of service, decide whether you'd like us to send your marketing communications, and select "Submit".
I didn’t receive a verification email, how do I continue?
Please contact the MyAccount Management Team at 1-888-316-2369 or send us an email to myaccountmanagement@canaccede.com
With the MyAccount Sign-In, you can easily access an overview of your account. You will be able to see:
- Your account number
- Your account balance
- Online payment history
- The name and contact information of the Agency that is administering your account
- You can also update your personal information
Resetting your Password is easy. It is a 2-step process.
Step 1: On the sign in page of MyAccount, click on the Reset Password button. This will prompt an email to be sent to the email address you have provided.
Step 2: Go to your email inbox and verify your email. Click the link provided and this will take you to a reset password page. Once you have successfully created a new password, you can log into your account.
And as always, if you have trouble with this process, you can reach out to our MyAccount Management Team toll-free at 1-888-316-2369, or myaccountmanagement@canaccede.com and we can help.
That happens sometimes. If you can’t find your account, please contact our MyAccount Management Team toll-free at 1-888-316-2369, or myaccountmanagement@canaccede.com and we can help.
Offering an excellent customer experience is our top priority. At this time, we are unable to bundle your accounts as they are separate accounts. To manage your accounts within MyAccount you will need to pay each account separately.
If you have additional questions, please contact our MyAccount Management Team toll-free at 1-888-316-2369, or myaccountmanagement@canaccede.com.
Make a payment
Use our convenient options to make payments on your account. Click the button below to see what payment options are available.